Route 2 Wellbeing Birmingham portal: What has been happening so far…

Over the last 5 weeks, we have been working hard to capture and add services to the Route 2 Wellbeing Birmingham portal under the new COVID-19 Support Category, enabling citizens to find and access local support when needed during these challenging times.

We know that so many groups and organisations are putting in tremendous efforts to meet the needs of local communities and where possible have rapidly adapted their offer of support. This has been achieved through; offering new services where possible (such as food shopping, befriending and emotional support), adapting existing services through telephone and virtual support, and collaborating with other organisations where possible to deliver services.

Currently, there are more than 400 services listed within the COVID-19 Support and we will continue to add to this over the coming days and weeks. The range of support includes; access to food and essential items, befriending, mental health, bereavement, carers support, domestic abuse, advice & guidance, financial, homelessness and housing, substance misuse, health & wellbeing, staying active, refugee and migrants, family support and more.

As well as adding the many fantastic services delivered across Birmingham, we have also included essential support and guidance that is available nationally.  We have put together a brief step-by-step guide to search the R2W Birmingham Portal to help with finding the support you are looking for when searching within the COVID-19 category.

We would like to thank everyone who has helped identify support available and contacted us either directly or through our partners; including the Birmingham Neighbourhood Network Scheme leads who have been supporting with collecting information across the 10 constituencies and finding out as much as they can on what is happening in their areas. We know it is not easy capturing up-to-date information with the landscape changing so quickly, and we really appreciate the efforts of everyone involved.

We have received some positive feedback from a number of stakeholders, who found the information “easy to use, accurate and informative” and said, “It really is an excellent site”. Our partners are being very supportive in directing individuals to the portal to help them access support. In addition, some of the organisations we have listed have expressed how grateful they are to help share their offer to reach those who may need it.

Moving forward, we will continue to add support available, as well as refresh and maintain existing services within the COVID-19 Support category; ensuring the information remains accurate so that individuals can find the support they need when they need it. Our aim is to support groups and organisations with their listings as much as we can, alleviating some of the pressure on already stretched resources.
We hope you have found this update useful and will provide some more details soon on progress with the portal! Please do share this great resource with anyone you think will benefit from it now or in future:

If you would like to get in touch with us regarding adding services to the portal or help in using the portal, please contact us on and we will get back to you as soon as possible.

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Keep safe and well!